Help
Find your question below. If it isn't here, email [email protected] with your agency, what you were doing and what happened. We reply within one working day.
Getting started
- Get startedCivilStamp sets up your agency and emails its Admin a link and a code. Sign in with Apple, Google or email, then take the three first steps.
- Join with a codeJoin your agency with the link or the code from its email, on the phone or on civilstamp.com. A code works once, for 7 days.
- Add your teamAdd people on Team as Office or Server and send them their link and code. Make someone an Admin after they join.
- Assign casesSend cases to a server from the case list or the map. They show up on the server's phone.
Visits and records
- The service recordOne PDF per case with the visits, stamped photos, map, visit log and each server's declaration. Sign it on the phone, then open or share it from the case.
- Correct a visitChange a visit, mark it entered in error or filed on the wrong case, or undo a correction. The visit as first recorded is always kept.
- Download your recordsDownload your agency's cases, visits, photos, service records and invoices as zip files, in parts. It's an export, not a backup.
Billing
Your account
- Signing in, passkeys and two-stepSign in with Apple, Google or your email, with a password, an emailed code or a passkey. Then turn on two-step sign-in.
- A code didn't comeWhat to do when a sign-in code from CivilStamp or a code from your agency doesn't arrive.
- A lost or stolen phoneSign out everywhere so a lost phone loses access, and get back in if you lost your only way to sign in.
- Delete your accountHow to delete your CivilStamp account on the phone or the website, even with no agency. Your visits stay with your agency.
Phones and working on your own
- Working on your ownNo account, 10 free photos, then $9.99 a month or $99.99 a year. Lifetime keeps working, and your cases can move to an agency you join.
- iPhone and AndroidMove to a new phone or between iPhone and Android with your records and your plan, and sign in on Android after using Apple.
- Visits aren't reaching the officeGet a visit from a server's phone to the office when it doesn't show up on civilstamp.com.