Signing in, passkeys and two-step
Sign in to CivilStamp with Apple, Google or your email. The choices are the same on civilstamp.com, iPhone and Android, except that Android has no Apple button.
Ways to sign in
- Continue with Apple on iPhone and civilstamp.com. On Android, see iPhone and Android.
- Continue with Google on all three.
- Continue with email: enter your email and choose Continue. If your account has a password, enter it and choose Sign in, or choose Email me a code instead. If it has no password, CivilStamp emails you a code right away. Enter it and choose Sign in.
- A passkey: choose the email field, then your passkey from the suggestions.
"Account not found. Check the email, or enter the code from your agency." means no account has that email. To join an agency for the first time, use the link or the code from its email. See Join with a code.
Add a passkey
- On civilstamp.com, click Account. On the phone, open Settings, then Account.
- Under Signing in, choose Create a passkey and follow what your browser or phone asks.
- Next time, choose the email field and pick the passkey.
Under Signing in you can also connect or disconnect Apple and Google, set or change a password and remove a passkey. Your last way to sign in stays: "It's your only way to sign in. Add another way first."
Turn on two-step sign-in
- Open Account. Under Two-step, choose Turn on.
- On civilstamp.com, scan the QR code with the iPhone's Passwords app or any authenticator app. On iPhone, tap Add to Passwords. On Android, tap Copy key or Open authenticator app.
- Enter the 6-digit code it shows.
From then on, each new browser or phone asks you to enter your two-step code after you sign in. You can turn two-step on or off on civilstamp.com, iPhone and Android.
Keep the codes somewhere you won't lose with your phone, such as a password app that syncs. If you lose them, see A lost or stolen phone.
Signing in again
Turning on two-step, or setting or changing your password, asks your other phones and browsers to sign in again. On those phones, CivilStamp says "You were signed out" and fills in your email.
While you're signed out, your agency's cases are hidden on your phone. They come back when you sign in, and waiting visits send.
Still stuck? Contact support. We reply within one working day.