Terms of service

The service

CivilStamp helps process servers record their visits with stamped photos and turn them into reports they can sign and share. Agencies use civilstamp.com to send cases to their servers, get the visits back, and bill and report on their work. We keep improving CivilStamp, so features may change over time.

Your account

Using the app on your own needs no account. To work with an agency, you sign in with an email and password, Apple, Google, a passkey or a code from the agency, and you can turn on two-step sign-in. Keep your sign-in secure, and tell us at [email protected] if someone else gets into your account. You're responsible for what's done with your account. You can delete it at any time.

Agencies and their records

An agency's owners decide who joins it, what each person can do and which cases go to whom. The agency is responsible for its people and its cases: that it may hold the information it puts in CivilStamp, that its people serve papers lawfully, and that its reports, signed documents and invoices are accurate.

The agency owns its records: its cases, the visits its people record on them, their photos, its documents, clients and invoices. Owners and office people can export cases and visits as CSV files and download reports and signed documents at any time. You allow us to store these records, show them to the people the agency permits and copy them as needed to run CivilStamp. We use them for nothing else.

Agency billing

Price. $15 a month for each person who records a visit for the agency in that billing month, whatever their role, and never more than $399 a month. Owners and office people who record no visits are free.

Free period. A new agency starts with a free period and no card. Settings, then Billing, shows when it ends. To keep adding cases after it, an owner adds a card, Apple Pay or a bank account through Stripe.

Billing months. Each billing month starts the day after the free period ends, or the day a card is added after that. At the end of each billing month, we bill for the people who recorded visits in it, and Stripe charges the saved payment method and emails the receipt. A visit that reaches the agency after that month's bill is made isn't counted.

Sales tax. From January 1, 2027, California sales tax is added on top of the price, based on the billing address.

A failed payment. Stripe tries again for up to two weeks. If the bill is still unpaid, the plan ends: the agency can't add new cases until an owner adds a card, and nothing is deleted.

Cancelling. An owner can cancel at any time by emailing [email protected]. The plan ends at the end of the billing month in progress, which is billed as usual. Closing the agency, or deleting its last account, ends the plan at once with no bill for the unfinished month. Records aren't deleted when a plan ends; they stay until the agency closes.

Refunds. Months already billed aren't refunded, except where the law requires it. If a bill is wrong, email us and we'll correct it.

Price changes. We'll tell agency owners at least 30 days before a price change.

On your own

Your first 10 photos are free, then $9.99 a month or $99.99 once, bought in the app. Apple on iPhone and Google Play on Android handle these purchases, renewals and refunds under their own terms, and Apple's standard license agreement applies to the iPhone app. A purchase from one store doesn't carry over to the other.

Signing electronically

When you sign a service record or another document in CivilStamp, by drawing your signature, typing "/s/" with your name, or applying your saved signature with Face ID, a fingerprint or your passcode, it's your signature, just as on paper. CivilStamp fills in documents from what was recorded and entered. Check every document before you sign it. You answer for what you sign and file.

What not to put in CivilStamp

CivilStamp is for civil process work. Don't put criminal-justice information in it, such as CLETS or NCIC results or criminal history. CivilStamp isn't built to CJIS rules.

Public records requests

A public agency that gets a public records request for its records in CivilStamp answers it itself, and owners can export what they need. If we get a request or a legal demand for an agency's records, we'll send it to the agency, unless the law doesn't allow that.

Using CivilStamp fairly

Don't use CivilStamp to break the law or harass anyone, and don't try to get into accounts or data that aren't yours or disrupt the service. We may suspend an account that does. When we can, we'll tell you first.

What CivilStamp doesn't do

CivilStamp keeps a record of your work and makes reports from it. It doesn't decide whether service is valid or give legal advice, and whether service holds up is for the court to decide. You're responsible for serving papers lawfully.

Liability

We work to keep CivilStamp running, but we provide it as it is, without promises that it will always be available or free of errors. As far as the law allows, we aren't liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits liability that the law doesn't allow us to limit.

California law

California law governs these terms, and any dispute goes to the state or federal courts in California.

Changes and contact

If we change these terms, we'll update this page and its date, and we'll tell you in the app or by email before a change that matters takes effect. Questions go to [email protected].