Help
If you can't find an answer, email [email protected]. Tell us your agency, what you were doing and what happened. We reply within one business day.
Getting started
- Start an agencySet up your process-serving company or civil unit on civilstamp.com, free and with no card.
- Add your team with a codeAdd a server, office person or owner on Team, and hand them the one-time code they join with.
- Assign casesSend cases to a server from the case list or the map. They show up on the server's phone.
Service records
- The service recordOne PDF per case with the visits, stamped photos, map, visit log and the server's declaration. Sign it on the phone and email it to the client.
Billing
- The free period and your billHow the free period works, when the bill is made, and who counts: $15 for each person who records a visit, never more than $399.
- Sales taxCalifornia taxes software from January 1, 2027. From then on, sales tax goes on top of your CivilStamp bill.
- A payment didn't go throughFix a declined card and pay the bill. Stripe tries again for two weeks, and nothing stops meanwhile.
Your account
- Passkeys and two-step sign-inSign in with a passkey instead of a password, and turn on two-step sign-in with an authenticator app.
- A lost or stolen phoneSign out everywhere so a lost phone loses access, and get back in if your two-step codes were on it.
- A code didn't comeWhat to do when a CivilStamp sign-in code or an agency code doesn't arrive.
- Delete your accountDelete your CivilStamp account on the phone or the website, and what happens to your visits and agency.
Phones
- Visits aren't reaching the officeGet a visit from a server's phone to the office when it doesn't show up on civilstamp.com.
- iPhone and AndroidMove to a new phone, between iPhone and Android, with your records and your plan.