CivilStamp

Help

A payment didn't go through

If the card is declined, Stripe emails the owner and tries again over the next two weeks. Everything keeps working meanwhile.

  1. Today shows "Payment due · Update the card". On civilstamp.com, open Settings, then Billing.
  2. Click Manage billing and add a new card, or update the one on file.
  3. Back on Billing, click Pay the bill to pay now instead of waiting for the next try.

If two weeks pass without payment, the plan ends: new cases pause, visits keep arriving and nothing is deleted. Adding a new card starts the plan again.

Still stuck? Email support. We reply within one business day.