Visits aren't reaching the office

1. Open CivilStamp on the server's phone, with signal or Wi-Fi.
2. Pull down on Cases to sync.
3. Check that the visit is on the agency's case. Visits on the server's own cases stay on the phone. To send one, open that case and choose Move to and the agency's name.
4. Check Settings: the phone should be signed in to the agency.
5. If the phone says the agency removed them, call the office. On Team, the office clicks Add again on their row under Former, then Add. Once they join with the new code, the visit arrives.

Don't delete the app while visits are waiting. They'd be lost.

If the visit is still missing, email us the case number and the time of the visit.