Visits aren't reaching the office

1. Open CivilStamp on the server's phone, with signal or Wi-Fi.
2. Pull down on Cases to sync.
3. Check that the visit is on the agency's case. Visits on the server's own cases stay on the phone. To send one, open that case and choose Move to and the agency's name.
4. Check Settings: the phone should be signed in to the agency.
5. If the phone says they left or the agency removed them, call the office. On Team, under Removed, an Admin clicks Add back on their row, and they sign in as before. Office staff can click Add again for a server, then Add. When they're back on the team, the visit arrives.

Don't delete the app or tap Discard while visits are waiting. They'd be lost.

If the visit is still missing, email us the case number and the time of the visit.