Delete your account
Deleting your account erases your sign-in and your details. Visits you sent stay with your agency.
- On civilstamp.com, open My account, then Sign in. In CivilStamp on your phone, open Settings, then Account. You can do this even if you're not in an agency.
- Choose Delete account and confirm. If you sign in with Apple, Apple asks you to confirm too.
- Waiting visits are sent first. Then your sign-in and details are erased.
- Visits you sent stay with your agency, under the name saved in them. Your open cases become unassigned.
- If you're the only Admin of an agency, make someone else Admin on Team first, or remove its other people.
- If you're the only person in an agency, the agency stays, with its cases, visits and photos. To close or delete it too, email [email protected].
- On your own, you have no account. Delete all records in Settings removes your records from the phone.
To leave one agency and keep your account, choose Leave beside it in Account instead. The agency keeps its cases, and they come off your phone.
Still stuck? Contact support. We reply within one working day.