A lost or stolen phone
Sign out everywhere, and the lost phone loses its access within the hour.
- Sign in at civilstamp.com, or in CivilStamp on another phone.
- On the website, open My account, then Sign in, and choose Sign out everywhere. On a phone, Account is in Settings. Once the lost phone is signed out, your agency's cases are hidden on it.
- If you can't sign in, ask an Admin of your agency to remove you on Team. The agency keeps its cases, and they come off the phone when it next syncs.
If you lost your only way to sign in, email [email protected] from an email you can use. When we know it's you, we move your account to that email, and you sign in with it from then on.
If your two-step codes were only on that phone, email us from your account's email. We reset two-step when we know it's you.
Waiting visits stay on the lost phone. If you find it, open CivilStamp, sign in if it asks, and they send. To erase it, use Find My on iPhone or Find Hub on Android.
On your own, your records are only on the phone. Restore your last backup on the new one. See iPhone and Android.
Still stuck? Contact support. We reply within one working day.