CivilStamp

Help

A code didn't come

Sign-in codes come from [email protected]. Agency codes come from your agency.

A sign-in code

  1. Wait a minute, then check Junk or Spam.
  2. Search your email for [email protected]. The subject ends with "is your CivilStamp code".
  3. Check the email you typed. A sign-in code goes only to an email that has a CivilStamp account.
  4. Choose Send a new code, and use the newest one.

A code from your agency

  1. Search your email for your agency's name. The subject reads like "Join North Valley Process on CivilStamp".
  2. Ask whoever sent it for a new one. On Team, under Waiting, the office clicks Show the code on your row, then Email code or Copy. If CivilStamp set up your agency for you, email [email protected] and we send it again.
  3. Use the newest code. The old one stops working.

Opening the link in the email doesn't use up the code. If your email checks links before you see them, the code still works.

If you hide your email with Apple, codes still reach you through Apple's relay.

Still stuck? Contact support. We reply within one working day.